Refund policy

At Shingar, we offer an easy refund policy, where you can raise a return/exchange request for a product within 7 days of its delivery. Refunds or exchanges can only be initiated in cases of a damaged, missing, or incorrect product. Kindly note that a parcel unboxing video is mandatory for the refund/exchange process. The request must be filed within 48 hours from the date of delivery.

How to Request a Return/Exchange/Refund

Step 1: Contact our Customer Support team via email at customercare@shingarlimited.com within 48 hours of receiving the order.
Step 2: Provide your order ID and specify your request for a return, replacement, or refund. Please include an image of the product, the brown shipping box, an unboxing video, and the invoice for our reference.
Step 3: We will arrange for the product pickup within 2-4 business days. Once we receive the product in its original packaging with seals, labels, and barcodes intact, we will initiate the refund or replacement process.
Special instructions for reverse pickup:

The reverse pickup request will be assigned within 24-48 hours and will be picked up within another 2-4 working days.
After the product is picked and the packaging is returned, we will initiate a refund after careful inspection.

Note:

If a replacement is requested, it is subject to stock availability. If the replacement is unavailable, we will refund the amount as per the invoice.
Return of Free Gifts
If a free gift was included with your order, it must be returned along with the original product.

Defective Products
If you have one or more defective products in your order, please register a single complaint. Return/replacement will be arranged once only for the entire order.

Item-level Returns
Returns can be initiated for individual items in your order. However, any returned product must be returned in full, including all components, accessories, and any complimentary gifts that came with it.

Returns Not Accepted Under the Following Conditions:

1)Product is damaged due to misuse or overuse
2)Used or opened sealed products
3)Change of mind (e.g., not liking or no longer required)
4)Returned without original packaging, including the shipping box, price tags, labels, and any other accessories
5)Serial number tampered with
6)Defective products not covered under the Seller/Manufacturer’s warranty
7)Used or altered products
8)Request initiated after 48 hours of order delivery
9)Free products provided by the brand
10)Products included in Kits/Set/Combos are not individually eligible for refund or replacement (only as a whole in case of damage or defect)
11)Products under Sale or Clearance Section (except if received damaged/defective or the wrong item is sent)

Refunds are processed within a maximum of 15 days from the date ZeroDryness.com receives the returned goods. The processing time varies depending on the payment method used.

For Prepaid Orders (Credit Card, Debit Card, Net Banking):
The refund will be processed back to the original payment account within 7-10 working days.

For Cash on Delivery Orders:
Refunds will be initiated via bank transfer or UPI transfer based on the billing details you provide. The transfer will be completed within 7-10 business hours of us receiving the returned products and the necessary bank details via email.
It may take an additional 2-3 business days for the refund amount to reflect in your account.
Please note that Cash-on-Delivery charges and Shipping Charges (if applicable) are non-refundable.